CrashSight

A professional crash management platform for mobile, PC and console developers, helping them locate and resolve issues more quickly and efficiently.

About CrashSight

Features

Application Scenarios

Tech Spaces

Customer Cases

FAQ

About CrashSight
CrashSight is a cross-platform exception management platform specifically built for game developers, offering deep integration with mainstream engines such as Unity, Unreal, and Cocos. It features real-time capture and precise stack trace reconstruction for crashes, ANRs, OOMs, and script errors. By combining multi-dimensional data analysis with an intelligent alerting system, CrashSight helps teams quickly pinpoint complex issues throughout the entire R&D and operations lifecycle. With its lightweight SDK integration and global data compliance, CrashSight empowers developers to effectively lower crash rates and significantly improve game quality and user experience.

Features

7*24 real-time crash data monitoring
Round-the-clock real-time intelligent monitoring & alerts let teams detect online anomalies instantly. The platform tracks abnormal fluctuations and captures sudden data changes promptly. Flexible alert rules with diverse triggers meet various business monitoring needs. Covering WeChat Work, DingTalk, Lark, Slack and other major IM tools, it ensures instant delivery. Additionally, the system supports automatic ticket creation and integration with defect management platforms (e.g., TAPD), enabling an efficient closed-loop from issue detection to remediation.
Cover all crashes
CrashSight offers deep compatibility across diverse runtime environments and development frameworks. It fully supports major commercial engines like Unity, Unreal, and Cocos, with standard C-language interfaces for custom engines to enable seamless integration. For game-specific emulator environments, it provides dedicated identification and tagging, isolating emulator and real-device data to avoid distorting overall metrics. Additionally, it fixes duplicate reporting issues tailored to Unity’s features, ensuring pure and accurate data samples.
Comprehensive crash capture
CrashSight boasts robust Native OOM monitoring, reporting detailed metrics like PSS, VSS and video memory to eliminate memory overflow blind spots. It breaks main-thread limitations to capture ANR in specific threads, supporting abort message reporting for SIGABRT signals on Android. Additionally, the SDK’s custom data capacity is expanded to 128K, enabling rich business context to help developers recreate real crash scenarios.
Customized data insights and search
CrashSight supports crash rate statistics for scenario-specific segments (e.g., combat, lobby) to accurately assess stability across game phases. It enables automated statistics, visualizations and keyword searches for custom fields, turning business logs into measurable charts. Additionally, its exclusive behavior sequence analysis mines LCS (Longest Common Subsequence), helping developers quickly identify root causes by analyzing users’ common behavioral paths before crashes.

CrashSight Guidelines

Overview

Customized Data Analysis and Display

Issue Details

Search

In "Overview" you can view the statistics of the current project. You can first check Stats to confirm the issue occurrence situation in the project, and then analyze the timeline (Trend Graph) and the issues affecting most amount of devices during the period (Hourly Top Issues, Daily Top Issues), as well as application version, system version, device model (Ranking List) to analyze the problems faced by your project in multiple dimensions.

Core Advantages

1. Global deployment and compliance
CrashSight enables global operations via compliance with global data standards and local rules. Its SDK follows privacy norms, uses strict data anonymization, and secures privacy to reduce developer risks.
2. Intelligent data cleaning
CrashSight’s AI-driven data cleansing resolves simulator interference in gaming. With 10%~15% higher recognition accuracy, it separates real-device, simulator and cloud gaming data, plus calculates overall simulator crash rates.
3. Lightweight access
CrashSight optimizes game performance with lightweight integration. Its tiny SDK (1.2M Android, 1MB iOS) and ≤2.7MB runtime memory avoid performance impact—2-hour integration, 4-hour full verification.

Application Scenarios

Research and testing period
Before the game is released, help the development and testing teams identify code defects and compatibility issues, and control the product quality checkpoints.
Online operation period
After the game is launched, it provides round-the-clock real-time quality monitoring and performance analysis to help the operation team respond quickly to sudden crashes and ensure player retention.
Global distribution
Support global node deployment (such as Singapore) and overseas data compliance to meet the strict requirements of data privacy and laws and regulations for game exports.

Ready to Improve Game Stability?

Whether you want to dive deep into CrashSight features or seek stability solutions for your specific game project, our experts are happy to discuss. We provide customized demos and technical support tailored to your business needs.

Request 1:1 Demo

Tech Spaces

CrashSight supports multiple platforms/languages/engines

Customer Cases

A leading domestic game developer
By using CrashSight's simulator recognition algorithm, a large amount of false crash data caused by simulators was successfully eliminated, and the recognition accuracy was improved by 10% to 15%.
A leading globally released game
For massive crash data, the clustering algorithm (Rebucket) was utilized to optimize crash classification, increasing the classification accuracy by approximately 13% and significantly enhancing the efficiency of problem resolution.

150

Number of served products

One billion

Daily data processing volume

100 billion

Cumulative data processing volume

Service Process

1

Apply for A Trial

Contact Business

Contact the business department to apply for a demo experience or trial access

Make an appointment now

2

Official Connection

Launch the Project

The platform creates new projects based on applications

SDK Integration

Follow the access document to integrate the SDK, and the integration can be completed within one day

3

Formal Use

After the trial period ends and a formal usage contract is signed, it will be transferred to formal use.

FAQs

Why is Java Runtime Environment required for uploading symbol tables?（IOS）
Our symbol table extracting tool needs Java Runtime Environment. The symbol table tool only extracts required info.

How to view the Logcat log of CrashSight during development?（Android）
Refer to parameter configurations. During initialization, set the debugging mode to True.

Why does one user report hundreds of crashes in one day? Does it cost a lot of the user's data?（Android）
There's a data cap for reports from a single user. Before the cap is reached, CrashSight will keep reporting.

Why still can't C# exceptions be detected and reported after initializing SDK?（Unity）
Check if there are any other logics that have registered Application.RegisterLogCallback(LogCallback). Since LogCallback is implemented via unicast by default, only one callback instance can be maintained. You can call the CrashSightAgent.RegisterLogCallback(CrashSightAgent.LogCallbackDelegate) method to replace the registration of log callback;Check if the SDK component of the corresponding platform has been integrated into the project;Check if the crashes for testing have been detected by the code

More FAQs
https://crashsight.qq.com/documents/en/crashsight/faqs/

Introducing CrashSight: A Crash Analysis Solution

CrashSight is a cross-platform (mobile, PC, consoles) crash analysis tool with detection, reporting, analysis and solutions.

Common Issues Concerning CrashSight Integration

Below are some common issues concerning CrashSight integration and reporting in iOS.

How to Use Webpage CrashSight: A Step-to-Step Guide

Navigate webpage crashsight like a pro to monitor and analyze web application stability effectively.

How to Utilize CrashSight's Symbol Table Tool for Efficient Debugging

Learn how to use CrashSight's Tool to extract and upload symbol table files, enabling crash analysis for your apps.

More Products

PerfDog
A cross-platform performance testing tool that helps developers monitor, analyze, and optimize apps in real-time
PerfSight
PerfSight helps developers optimize game performance across mobile, PC, and console platforms
UDT Standard
An auto-testing platform with thousands of real devices, which also supports testing on users' local devices

CrashSight

About CrashSight

Features

7*24 real-time crash data monitoring

Cover all crashes

Comprehensive crash capture

Customized data insights and search

CrashSight Guidelines

Core Advantages

1. Global deployment and compliance

2. Intelligent data cleaning

3. Lightweight access

Application Scenarios

Research and testing period

Online operation period

Global distribution

Ready to Improve Game Stability?

Tech Spaces

Customer Cases

A leading domestic game developer

A leading globally released game

Service Process

FAQs

Why is Java Runtime Environment required for uploading symbol tables?（IOS）

How to view the Logcat log of CrashSight during development?（Android）

Why does one user report hundreds of crashes in one day? Does it cost a lot of the user's data?（Android）

Why still can't C# exceptions be detected and reported after initializing SDK?（Unity）

More FAQs

CrashSight Blog Resources